Last updated: 4 October 2026
1. How these terms apply
These Terms of Use give general information about Recirc.AI’s services and set out the terms for using this website. Paid services are also governed by the Client Services Agreement and Order Form signed with each client. If there is any inconsistency about a client’s paid services, the signed agreement applies.
In these terms, “Recirc.AI”, “we”, “our” and “us” means Scott Daniel Feeney trading as Recirc.AI (ABN 92 721 361 463). “You” means the person or business using this website or our services. By using this website, you agree to these terms and our Privacy Policy.
2. Our services
Recirc.AI provides a managed job-capture service for Australian HVAC businesses. It is designed to help our clients capture, follow up, organise and re-engage customer enquiries and opportunities.
The service may include:
- Catch: helping capture and respond to inbound enquiries;
- Chase: structured follow-up with appropriate prospects and customers;
- Ready for Team: identifying and passing opportunities that need action to the client’s own team; and
- Keep: appropriate follow-up and re-engagement with the client’s existing customer database.
The exact setup for each client is set out in their Order Form. When an enquiry reaches Ready for Team, responsibility for it passes to the client. Our clients make all decisions about pricing, quotes, sales, scheduling, technical advice and the HVAC work they carry out. Integrations with a client’s existing software are not included unless they are listed in the Order Form or agreed in writing.
3. Using this website
You must be at least 18 years old to use this website or our services. You agree to use this website lawfully and not to:
- break any law;
- interfere with or disrupt the website or our services;
- copy, reuse or distribute our content without our written permission; or
- give us false or misleading information.
Information on this website is general in nature. We may change, suspend or remove any part of the website at any time.
4. Fees
Our standard pricing is:
- Setup (implementation) fee: A$1,497, payable when the Order Form and Client Services Agreement are signed.
- Monthly service fee: A$1,197 per month.
All prices include GST. We issue a tax invoice for every payment. The fees that apply to a client are those shown in their signed Order Form. Payments are processed by Stripe, and clients authorise us to charge the payment method they provide as set out in the Client Services Agreement. Clients need to keep a valid payment method in place while paid services are active.
Ordinary call and SMS usage for the one Australian Recirc.AI number is included, subject to fair use. If usage materially exceeds normal use and creates material extra costs, we will tell the client before any extra usage charge is imposed, and any agreed excess usage is passed through at cost.
5. Billing starts at go-live
The monthly service fee does not start when the agreement is signed. The first A$1,197 monthly fee is charged on the Go-Live Date, and then automatically each month on or around the same date while the services remain active.
The Go-Live Date is the date we activate the client’s system for production use and tell the client it is live. Under the Client Services Agreement, if we have completed the work within our control and the only thing holding up go-live is a required item or action from the client, we can give written notice, and if it is still outstanding 21 days after that notice, we may set the Go-Live Date by written notice.
The initial import of a client’s customer list and the start of Keep can happen after the Go-Live Date and do not delay it.
If a payment fails, we may notify the client and retry it. Under the Client Services Agreement, if an undisputed amount is still unpaid 7 days after written notice, we may suspend affected services, and if it is still unpaid 14 days after written notice, we may end the services.
6. Term and cancellation
- The initial term is three months, starting on the Go-Live Date. The setup period before go-live does not count towards it.
- During the initial term, the client commits to the monthly fees that fall due, except where the client has a termination right under the agreement or the law.
- After the initial term, the services continue month to month.
- After the initial term, the client can cancel by giving at least 30 days’ written notice. The notice period starts when we receive the notice, and monthly fees that fall due during the notice period remain payable.
- A cancellation notice given during the initial term takes effect no earlier than the end of the initial term, and all monthly fees due during the initial term remain payable.
- Cancellation notices must be sent to scott@recirc.ai. Please name your business and clearly state that you wish to cancel your Recirc.AI services. A support request, a request to change a feature or a billing query is not treated as a cancellation unless it clearly says so.
- After the initial term, we may end the services on 30 days’ written notice. Either party may also end the agreement for an unremedied material breach, as set out in the Client Services Agreement.
When the services end, we will reasonably help with exporting client-owned data where technically available and reasonably practicable, and with transferring the client’s Recirc.AI phone number where the carrier allows it. Any carrier or porting fees are the client’s responsibility.
7. Refunds
Refunds are handled under the Client Services Agreement:
- Setup fee: if we cannot make the system capable of going live because of a failure within our reasonable control, and we cannot fix that failure within a reasonable period, the client may end the agreement before go-live and we will refund the setup fee paid.
- This setup refund does not apply where implementation is prevented by the client not providing required information, access, approvals or cooperation, inaccurate or incomplete information from the client, the client changing or materially expanding the agreed requirements, a third-party service, carrier or platform being unable to provide a required service for reasons outside our reasonable control, or another circumstance outside our reasonable control.
- Monthly fees: unless the law requires it or the agreement expressly provides for it, amounts properly charged for services already supplied are not refundable just because a client later decides to stop using the services.
Nothing in these terms or the Client Services Agreement limits any refund, guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
8. Client responsibilities
Clients agree to:
- give us complete and accurate information needed to set up and run their account, including their ABN and the business documents needed to provide an Australian phone number;
- give us accurate information about their services, locations, operating hours and business rules;
- complete onboarding steps within a reasonable time and cooperate with us during setup and ongoing service;
- promptly review and act on Ready for Team opportunities;
- keep their alert contact details up to date and tell us promptly if any information being sent needs correcting;
- only give us customer contact details they have a lawful right to provide, including any consent needed for the messages to be sent;
- use the services lawfully and comply with privacy, spam and telecommunications laws that apply to them; and
- hold any licences and registrations their business needs.
We are not responsible for results affected by inaccurate client information, a client not responding to opportunities, client delays or client systems.
9. Third-party services and delays
We use third-party software, telecommunications, hosting, payment and other providers to deliver our services. These providers may occasionally have outages, interruptions or policy changes outside our reasonable control. We are not responsible for third-party outages or failures outside our reasonable control, but we will use reasonable efforts to manage issues that affect our services. We may replace an underlying provider where reasonably necessary, as long as we continue to provide materially equivalent core services.
Setup can also depend on things outside our control, such as carriers approving a phone number or a client providing information and access. Delays caused by these things may affect the setup timeline.
10. No guarantee of business results
Our service is designed to improve how our clients capture and follow up enquiries. We do not promise any particular number of enquiries or opportunities, that any customer will respond, that an opportunity will become a job, or any particular conversion rate, revenue, return or business outcome. Results depend on many things outside our control.
11. Messages from us
If you give us your contact details and agree to hear from us, we may contact you by email, SMS or phone. You can opt out of SMS at any time by replying STOP, and out of marketing email by using the unsubscribe link. Standard carrier message and data rates may apply.
12. Intellectual property
The content, logos, design and materials on this website are owned by or licensed to Recirc.AI. You may not use them without our written permission.
Clients keep ownership of their own business information, branding and customer data. We keep ownership of our systems, workflows, configurations, templates, documentation and know-how. While a client’s services are active, the client has a limited, non-exclusive right to use their Recirc.AI account for their own internal business purposes. That right ends when the services end.
13. Liability
To the extent permitted by law, we are not liable for any loss arising from use of this website or reliance on its general information.
For paid services, the Client Services Agreement sets out our liability. In summary, to the maximum extent permitted by law:
- neither party is liable to the other for indirect or consequential loss, including loss of anticipated profits or opportunities; and
- our total liability under the agreement is limited to the fees actually paid by the client under the agreement in the three months before the event giving rise to the claim (or, if the claim arises before three months of monthly fees have been paid, the total fees actually paid by the client up to the date of the claim).
These limits do not apply to the extent liability cannot lawfully be excluded or limited. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
14. Privacy
Our Privacy Policy explains how we collect, use and protect personal information. It forms part of these terms.
15. Changes to these terms
We may update these terms from time to time. The current version is always the one on this page, and the date at the top shows when it was last updated. Changes to these terms do not change a signed Client Services Agreement or Order Form.
16. Governing law
These terms are governed by the laws of New South Wales, Australia. You and we submit to the courts of New South Wales, subject to any rights or procedures that cannot lawfully be excluded.
17. Support and contact
For support, billing or account questions, email scott@recirc.ai and include your business name.
Scott Daniel Feeney trading as Recirc.AI
- ABN: 92 721 361 463
- Address: 163 North Forbes Road, Condobolin NSW 2877
- Email: scott@recirc.ai