How It Works

Catch (Missed Call Recovery)

You’re on the tools. Your phone rings. You can’t answer. The homeowner doesn’t leave a voicemail — they call the next number on Google.

Every missed call gets answered within 60 seconds. The caller gets a response, we capture their name, suburb, and what they need, and you get a notification with the full context before you’ve finished the job.

The outcome: You never find out about a missed job by not hearing from them.

Chase (Quote Follow-Up)

You sent a professional quote. The customer went quiet. They didn’t say no — they just booked whoever followed up first.

Every quote you send gets followed up — three times over two weeks — until they book, say no, or stop responding.

The outcome: You stop losing jobs to worse operators with better admin.

Close (Past Customer Reactivation)

You’ve got years of past customers in your contacts. Units installed 3, 5, 8 years ago. Nobody’s been in touch. A competitor is running Google ads to those exact households right now.

We go through your customer list, identify who’s overdue for a service, approaching 10 years on their unit, or uncontacted for over 12 months — and send the right message at the right time. Compliant. Targeted. Not a generic blast.

The outcome: You get back in front of past customers before someone else does.

Keep (Lifetime Customer Care)

A customer gets a new system installed. The relationship goes cold the moment the job ends. There’s no follow-up at 12 months, no check-in at 2 years, no conversation when the unit is approaching end of life.

Every new install gets enrolled. Service reminder at 12 months. Check-in at 24. A replacement conversation at the 8 to 10 year mark — right when the homeowner is starting to think about it.

The outcome: Every job you do today is a future booking. Your database grows in value with every install.

The Job Capture Board

One view — on your phone — showing every missed call caught, every quote in play, every reactivation sent, and every upcoming care touchpoint.

The outcome: Full picture. No chasing. No spreadsheets.

Done For You

We build the whole system inside your business. You don’t touch any software. You don’t learn a new platform. You don’t attend any training sessions.

Ongoing: We maintain and optimise it on an ongoing basis. The monthly fee covers build, maintain, and improve — not just access to software.

The outcome: You keep doing the installs. We handle the rest.